Todos los asistentes deben de contar con boleto, personas menores de 15 años deben de ir acompañados con un adulto.

Debes contar con 18 años cumplidos para comprar alcohol, el ID es requerido.

Yes, the festival has spaces and amenities for people with disabilities, which are identified on the official map; for more information you can go to the accessibility kiosk.

Yes, you will eventually be able to book your locker online.

Yes, inside the festival you will find a store that offers the official Festival merchandise and that of the invited bands. Also, we will soon launch the official web store where you can purchase products in advance.

The access to the festival for the 3 days will be from 14:00.

The closing and presentation schedules will be revealed soon.

At the moment they can only be purchased at Ticketmaster and its authorized points of sale, which you can check here.

Tickets with no service charge exclusively at the Citibanamex Auditorium box office in Monterrey, Nuevo Leon.

It will depend on the availability of tickets, given that the festival has sold out in its entirety in recent editions.

If you are international or from a city that does not have a Ticketmaster center, you can pick up your tickets at the “Will Call” center located inside the festival. Otherwise you must pick them up in advance at a Ticketmaster center to avoid the cancelation of your tickets.

It is important that you bring the same card used to purchase your tickets. The card will be ironed, so mini or unembossed cards are not accepted.

The following is accepted as official ID: voter's credential, military ID, passport or professional ID. The ID must be of the owner of the card with which the purchase was made.

At the time of purchase of your tickets, an email with confirmation number will be sent. Go with your confirmation number, purchase card and official identification to pick up your tickets.

If you are an international buyer, or if there are no Ticketmaster centers near you, you have up to two hours prior to the festival to pick up your tickets at the assigned booths at Parque Fundidora.

Learn about the benefits of our different zones General, General+, Ascendant, VIP, and Hospitality by clicking here.

You can buy your tickets at Ticketmaster and pick them up on the day of the festival at the Will Call.

We have no way to re-print tickets, therefore we recommend keeping them in a dry and safe place. We also recommend that you contact our Customer Service Center Ticketmaster for further assistance.

No, once your ticket is scanned you won’t be able to re-enter.

At "Parque Fundidora" in Monterrey, Nuevo Leon, Mexico.

The Festival takes place on March 31, April 1 and April 2, 2023. Access times for the 3 days are at 14:00.

At the festival you will find first aid tents with medical staff on hand to attend to any need, in the areas specified on the official festival map.

Yes, you can ask about your lost belongings in the Information module.

Yes, you’ll find them in the food court. However, we strongly recommend you to carry cash in case of unforeseen events.

As long as you have a ticket that hasn’t been scanned already, you can enter at any time during the Festival. However, re-entry is not allowed.

Gates open Friday at 14:00, Saturday at 14:00 and Sunday at 14:00. The earlier you arrive at the festival, the more time you will have to enjoy the 9 stages, the various amenities, and all the services available.

We’ll have a space for restaurants, food trucks and desserts, where you can try different styles of meals, including vegan options.

Cash will be accepted at all points of sale and credit card payments at selected points in the general zone and VIP zone.

Contact us by mail: [email protected].